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Work

Real systems, running today.

A few of the things we’ve built. Client names stay private unless they’ve said otherwise, but the problems will sound familiar.

Organizations we’ve worked with

  • EntrustDigital security
  • CygnaComCybersecurity consulting
  • Play It Again SportsRetail
  • Lawrence Woodmere AcademyIndependent school

  • Consumer brand · AI support

    A support assistant that knows where every order is

    A growing direct-to-consumer brand was answering the same “where’s my order?” questions all day. We built an AI assistant inside their live chat that checks Shopify and ShipStation in real time, confirms who it’s talking to before sharing details, and hands the conversation to a person, with a summary, when it can’t help. Daily spending caps and a full log keep it predictable.

    • Shopify
    • ShipStation
    • Claude
    • Live chat

  • Consumer brand · Operations

    One screen for orders across every channel

    The same brand sells on its own store and on Amazon. We built an operations dashboard that pulls orders and shipments from Shopify, Amazon and ShipStation, flags anything stuck, and sits behind single sign-on so only staff can reach it.

    • Shopify
    • Amazon
    • ShipStation
    • Cloudflare

  • Literacy nonprofit · Platform

    Author visits that schedule themselves

    An author-visit program needed registrations, payments and video sessions without a coordinator stitching them together. The platform takes the booking and the payment, then creates the Zoom meeting and sends everyone their links automatically.

    • Custom web app
    • Zoom API
    • Online payments

  • Independent school · Web

    One front door for a Pre-K–12 school

    A century-old independent school needed a website that served families, a summer day camp and a student newspaper without burying any of them. We designed and built it so each audience finds its own way in.

    • WordPress
    • Custom theme

  • Website portfolio · Security

    WordPress sites with nothing left to hack

    A portfolio of WordPress sites, one already compromised, had become a maintenance and security burden. We moved them to static pages on a global edge network: faster to load, nothing to patch, and contact forms that still work.

    • WordPress
    • Astro
    • Cloudflare

  • Specialty retail · Ecommerce

    Eleven years of online orders, shipped in-house

    We built and ran a specialty sporting-goods store online for eleven years: storefront, payments, UPS and FedEx integration, order processing, inventory and our own fulfillment. It’s where our habit of designing from the warehouse floor comes from.

    • Ecommerce platform
    • UPS
    • FedEx
    • Inventory
  • 30+years building business systems
  • 25+years running a retail store
  • 11years running our own online store and fulfillment
  • 1point of contact, who also writes the code

Have a process that eats your week?

Tell us about it. If AI or a better system can fix it, we’ll show you how, at a fixed price. If it can’t, we’ll say so.

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